Terms Of Service

Last Updated: January 2026

GUERRA & GUTIERREZ MORTUARY - COVINA (Guerra & Gutierrez Whittier Mortuary, Inc.)

Contact: [email protected] | +1 626-406-2322

It’s important that you review and understand these terms before using our platform and services. If you don’t agree to these terms, don’t accept them, make a platform account, or use our platform or services.

Only the terms on the right are legally binding. The terms on the left are not legally binding. They are only provided for your convenience. If you have questions about what the terms on the right mean, you should talk to a lawyer.

We might update these terms from time to time. We’ll let you know when we do. If you keep using the platform after we update the terms, that means you agree to the updated terms.

Always speak to a lawyer to make sure you understand and comply with these terms. Note that there are terms included here that limit your rights, such as warranty disclaimers, limitations of liability, and a mandatory arbitration clause.

PLEASE READ THESE TERMS OF SERVICE CAREFULLY. ONCE ACCEPTED, THESE TERMS OF SERVICE, IN COMBINATION WITH OUR PRIVACY POLICY, DATA PROCESSING AGREEMENT, AND AFFILIATE AGREEMENT (COLLECTIVELY THE “TERMS”), BECOME A BINDING LEGAL COMMITMENT BETWEEN YOU (OR THE BUSINESS ENTITY THAT YOU REPRESENT) AND GUERRA & GUTIERREZ MORTUARY - COVINA (Guerra & Gutierrez Whittier Mortuary, Inc.) AND ITS RESPECTIVE OFFICERS, DIRECTORS, SUCCESSORS AND ASSIGNS (HEREINAFTER REFERRED TO AS “GUERRA & GUTIERREZ MORTUARY - COVINA,” “WE” OR “US”) AND WILL GOVERN YOUR ACCESS TO AND USE OF THE PLATFORM AND ALL OTHER INTERACTIONS WITH GUERRA & GUTIERREZ MORTUARY - COVINA RELATED TO THE PLATFORM.

ONLY THE TERMS IN THIS RIGHT COLUMN ARE LEGALLY BINDING. THE EXPLANATIONS IN THE COLUMN TO THE LEFT ARE FOR INFORMATIONAL PURPOSES ONLY AND NON-BINDING.

IF YOU DO NOT AGREE TO THESE TERMS, YOU SHOULD NOT ACCEPT THEM, CREATE AN ACCOUNT, OR USE THE PLATFORM. IN THE EVENT OF A CONFLICT BETWEEN THESE TERMS OF SERVICE AND THE ADDITIONAL AGREEMENTS INCORPORATED HEREIN BY REFERENCE, THESE TERMS OF SERVICE SHALL PREVAIL.

GUERRA & GUTIERREZ MORTUARY - COVINA reserves the right to make changes to these Terms at any time.

All changes are effective immediately when posted. Your continued use of the Platform following the posting of any revised Terms constitutes your acceptance and agreement to the updated Terms.

You should consult a lawyer for legal advice to ensure your use of the Platform complies with these Terms and applicable law.

You have to be at least 18 years old to use our platform and services.

1. ACCEPTANCE OF TERMS

By accessing our website, engaging our services, submitting information, or communicating with us electronically or by telephone or SMS, you agree to these Terms of Service (“Terms”) and our Privacy Policy.

If you do not agree with these Terms, you should not use our services.

These Terms govern the use of services provided by

GUERRA & GUTIERREZ MORTUARY - COVINA (Guerra & Gutierrez Whittier Mortuary, Inc.) (“Company,” “we,” “us,” or “our”).

2. SERVICES PROVIDED

GUERRA & GUTIERREZ MORTUARY - COVINA (Guerra & Gutierrez Whittier Mortuary, Inc.) provides funeral, cremation, memorial, burial, and pre-need planning services, including related documentation, coordination, and administrative support.

Services may include:

  • Funeral and memorial service arrangements

  • Cremation services

  • Burial coordination

  • Pre-need planning

  • Obituary preparation assistance

  • Administrative filings and documentation

All services are provided in accordance with applicable federal, state, and local laws and funeral industry regulations.

We reserve the right to:

  • Modify services when necessary

  • Refuse service where legally permitted

  • Require written authorization for services

3. USER RESPONSIBILITIES

By using our services, you agree to:

  • Provide accurate and complete information

  • Ensure you are authorized to act on behalf of the decedent or family

  • Provide required documentation or legal authorization when requested

  • Review service arrangements for accuracy before approval

We may rely on information provided by family members, executors, legal representatives, or other authorized individuals.

The Company is not responsible for delays or errors caused by inaccurate or incomplete information.

4. PAYMENT TERMS

Fees for services are disclosed in service agreements, authorizations, or pricing disclosures.

Accepted payment methods may include:

  • Cash

  • Credit card

  • Debit card

  • Bank transfer

  • Other approved payment methods

Payments are due according to the terms stated in the service agreement.

Late payments may result in additional administrative or collection fees where permitted by law.

Returned payments or insufficient funds may incur additional charges.

5. SMS / TEXT MESSAGE COMMUNICATIONS

If you voluntarily provide your mobile phone number and consent to receive text messages, GUERRA & GUTIERREZ MORTUARY - COVINA (Guerra & Gutierrez Whittier Mortuary, Inc.) may send SMS communications related to:

Service & Informational Messages

  • Appointment confirmations

  • Scheduling updates

  • Service reminders

  • Follow-up communications

  • Pre-need planning responses you request

Marketing Messages (Only With Separate Consent)

If you provide separate express consent, we may send:

  • Event invitations

  • Educational information

  • Service announcements

  • Promotional offers related to pre-need planning

Message frequency varies depending on services requested.

Standard message and data rates may apply.

Carrier Disclaimer

Carriers are not responsible for messages that are delayed or undelivered. GUERRA & GUTIERREZ MORTUARY - COVINA does not guarantee message delivery and is not liable for delays or failures in transmission caused by mobile carriers, network issues, or third-party service providers. Message delivery is subject to effective transmission by your mobile carrier and may be impacted by factors outside of our control.

6. SMS OPT-OUT & HELP

You may opt out of SMS communications at any time by replying:

STOP

After sending STOP, you will receive a confirmation message and will no longer receive SMS messages from us unless you opt in again.

For assistance, reply:

HELP

You may also contact us directly at:

+1 626-406-2322

Consent to receive SMS messages is not required to purchase services.

By providing your mobile phone number and opting in, you confirm that you are the subscriber or customary user of the number.

7. MOBILE DATA PRIVACY

Mobile phone numbers and SMS consent information are treated as confidential.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

All SMS opt-in data and consent records are maintained in compliance with telecommunications regulations and messaging industry guidelines.

8. THIRD-PARTY SERVICE PROVIDERS

We may use trusted third-party providers to operate aspects of our business, including:

  • Payment processors

  • IT service providers

  • Communication platforms

  • Record management services

These providers are contractually required to maintain confidentiality and use information only for authorized business purposes.

9. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by law, GUERRA & GUTIERREZ MORTUARY - COVINA (Guerra & Gutierrez Whittier Mortuary, Inc.) and its officers, employees, and affiliates shall not be liable for:

  • Indirect or consequential damages

  • Emotional distress damages beyond statutory limits

  • Loss of data

  • Delays caused by third-party providers

  • Telecommunications failures

Total liability shall not exceed the total amount paid for the specific service giving rise to the claim.

10. INDEMNIFICATION

You agree to indemnify and hold harmless the Company from any claims, damages, or legal expenses arising from:

  • False or inaccurate information provided

  • Unauthorized instructions or requests

  • Violations of these Terms

  • Misuse of services or communications

11. DISPUTE RESOLUTION & ARBITRATION

Binding Arbitration

Any disputes related to services, communications, privacy practices, or agreements shall be resolved through binding arbitration.

Arbitration will be conducted under the rules of the American Arbitration Association or another mutually agreed arbitration provider.

Arbitration will occur in the state where the Company operates.

Class Action Waiver

You agree that disputes will be resolved individually and not as part of any class or collective action.

12. GOVERNING LAW

These Terms shall be governed by the laws of the state in which the funeral home operates, without regard to conflict-of-law principles.

Venue for arbitration or legal proceedings shall be limited to the county in which the business is located.

13. TERMINATION OF SERVICES

We reserve the right to suspend or terminate services if:

  • Terms are violated

  • Required information is withheld

  • Fraudulent activity is suspected

  • Applicable laws are violated

Termination does not relieve payment obligations for services already performed.

14. CHANGES TO THESE TERMS

We may update these Terms at any time.

Updated Terms become effective upon posting on our website.

Continued use of our services constitutes acceptance of the revised Terms.

15. CONTACT INFORMATION

GUERRA & GUTIERREZ MORTUARY - COVINA

124 S. Citrus Avenue

Covina, California 91723

Phone: +1 626-406-2322

Email: [email protected]

COPYRIGHT © 2026 GUERRA & GUTIERREZ MORTUARY - COVINA | ALL RIGHTS RESERVED